Professional background and qualifications
Support the global growth strategy for the eCommerce business across six regions and 40+ countries, with a focus on targeting, pipeline creation, and cross-regional coordination. Establish the partner operating model and shape a roadmap to productize AI and analytics use cases.
Owned sales and marketing platforms serving 2,000+ users across 60+ countries, led the Salesforce Lightning migration, and set global sales process and data standards. Consolidated customer and marketing insights into CRM and automated commercial workflows. Promoted from Global CRM Manager (Jul 2017 – Jan 2020).
Managed enterprise-scale IT products, including an HR platform serving 500,000+ users across 220 countries and territories. Implemented continuous delivery and release governance, maintained audit-ready compliance, and oversaw supplier contracts and SLAs. Promoted from Expert, IT Product Management (Jul 2014 – Jun 2016).
Delivered internal consulting engagements across project management, requirements engineering, and (pre-)sales — covering CRM, BI, and operations. Supported key initiatives such as a Salesforce-based CRM for Top-100 account management, a BI solution for airline carrier negotiations, and an operational concept for German parcel network planning. Promoted from Junior Consultant (Sep 2009 – Oct 2011).
Diverse assignments across departments (Parcel Data Warehouse, Online Marketing, Account Management, Bid Management) at the interface between business and IT. Based across multiple locations in Germany (Fulda, Trier, Bonn) and the Czech Republic (Prague).
Supported the IT department in establishing comprehensive physical network documentation for the Hamburg factory, including an inventory of network infrastructure (cabling, switches, etc.) and mapping connections to the local data center.
